Shipping & Delivery Policy

Last updated: July 13, 2026

This Shipping & Delivery Policy applies to orders placed directly through www.dermalucilab.com, operated by Galbraith Teck LLC, trading as Dr. Dermaluci Lab.

It forms part of the Dr. Dermaluci Lab Terms & Conditions. The shipping method, delivery charge and destination confirmed at checkout apply to the order.

Nothing in this Policy limits any mandatory consumer right that cannot lawfully be excluded or restricted.

1. ORDER PROCESSING

Orders are normally processed within 1–2 business days after payment has been authorised and the order has been accepted.

Processing time is separate from delivery time.

Business days are Monday to Friday, excluding public holidays affecting the relevant fulfilment centre or delivery carrier.

Orders placed during weekends, public holidays or after fulfilment operations have closed normally begin processing on the next available business day.

Processing may take longer where:

·      payment or identity verification is required;

·      delivery information is incomplete or unclear;

·      stock must be allocated between fulfilment centres;

·      Products from the same order are stored at different locations;

·      exceptional circumstances affect fulfilment operations.

Where a material delay occurs before dispatch, Customer Care may contact the customer using the details provided with the order.

2. SHIPPING METHODS AND ESTIMATED DELIVERY TIMES

The shipping methods available for each order are displayed at checkout.

Standard shipping

Estimated delivery:

7–10 business days after dispatch

Express shipping

Estimated delivery:

2–3 business days after dispatch

Express shipping is currently available for:

·      France;

·      Germany;

·      Italy;

·      Spain.

Express availability may depend on the Products ordered, delivery postcode, number of items and current carrier capacity.

Selecting Express shipping does not reduce the normal order-processing period. The estimated delivery period begins after the order has been dispatched.

Delivery periods are estimates rather than guaranteed delivery appointments unless a guaranteed service is expressly identified and selected at checkout.

3. STANDARD SHIPPING RATES

Destination	Standard shipping below threshold	Free Standard shipping
Italy	€5.99	Orders of €50 or more
Germany	€7.99	Orders of €50 or more
Spain	€8.99	Orders of €50 or more
Czechia, Netherlands, Poland	€9.07	Orders of €50 or more
Portugal	€9.19	Orders of €50 or more
France	€9.98	Orders of €50 or more
Austria, Belgium	€9.99	Orders of €50 or more
Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Sweden	€11.07	Orders of €50 or more
Luxembourg	€13.99	Orders of €150 or more
United Kingdom	€24.99	Orders of €150 or more

The shipping charge and currency displayed and accepted at checkout apply to the order.

Where checkout displays a local currency, the shipping amount may be converted and shown in that currency.

Shipping rates may be updated for future orders. A later rate change will not increase the shipping charge already agreed for an accepted order.

4. FREE STANDARD SHIPPING

Free Standard shipping is available:

·      on eligible orders of €50 or more to the applicable European Union destinations listed in Section 3;

·      on eligible orders of €150 or more to Luxembourg;

·      on eligible orders of €150 or more to the United Kingdom.

Eligibility is calculated using the eligible Product subtotal:

·      after promotional codes, automatic discounts and bundle savings have been applied;

·      before shipping charges are added.

An eligible order with a subtotal exactly equal to the relevant threshold qualifies for free Standard shipping.

Where the subtotal falls below the relevant threshold after discounts are applied, the order does not qualify for free Standard shipping.

Complimentary Products and free samples do not add a separate cash amount to the qualifying subtotal.

Free Standard shipping does not include Express shipping.

5. EXPRESS SHIPPING CHARGES

Express shipping charges vary according to:

·      delivery destination;

·      number of items in the order;

·      Products ordered;

·      carrier availability.

The final Express charge is calculated and displayed at checkout before payment.

Express shipping must be actively selected by the customer.

Qualifying for free Standard shipping does not create an entitlement to free or discounted Express shipping.

6. DISPATCH AND TRACKING

Orders may be dispatched from different European fulfilment centres depending on:

·      stock availability;

·      delivery destination;

·      Product location;

·      carrier availability;

·      operational requirements.

A dispatch notification and available tracking information are normally sent to the email address provided at checkout.

Tracking may take time to activate after the dispatch notification is issued. Initial updates may not appear until the parcel has been scanned by the carrier.

The customer is responsible for providing a valid email address and telephone number and for monitoring relevant carrier communications.

Dr. Dermaluci Lab is not responsible for missed notifications caused by inaccurate customer information, full inboxes, spam filters or other circumstances outside its reasonable control.

7. SPLIT SHIPMENTS

An order may be dispatched in more than one parcel where:

·      Products are stored at different fulfilment centres;

·      some Products are available earlier than others;

·      carrier size or weight restrictions apply;

·      separate dispatch is operationally necessary.

Separate parcels may have different tracking numbers and delivery dates.

The customer will not be charged an additional shipping fee solely because Dr. Dermaluci Lab divides an order into multiple shipments after purchase.

Delivery of one parcel does not necessarily mean that the entire order has been delivered.

8. DELIVERY ADDRESS AND CUSTOMER INFORMATION

The customer is responsible for providing complete and accurate delivery information, including:

·      recipient’s full name;

·      street and building number;

·      apartment, unit or access details;

·      postcode;

·      city;

·      country;

·      telephone number;

·      email address.

The delivery information should be reviewed carefully before the order is submitted.

If an error is identified, contact:

info@dermalucilab.com

as soon as possible.

We will make reasonable efforts to amend the information before dispatch, but changes cannot be guaranteed once processing or fulfilment has begun.

An address change requested after dispatch may:

·      be unavailable;

·      delay delivery;

·      require carrier approval;

·      generate an additional carrier charge.

Where inaccurate or incomplete information supplied by the customer causes re-routing, return to sender or re-dispatch, the customer may be responsible for the actual additional carrier cost, where permitted by applicable law.

No such cost will be charged where the delivery problem was caused by Dr. Dermaluci Lab, the fulfilment provider or the carrier.

9. DELIVERY ATTEMPTS AND COLLECTION

Depending on the carrier and destination, delivery may require:

·      the recipient’s presence;

·      a signature;

·      proof of identity;

·      collection from a designated pickup point;

·      compliance with reasonable carrier instructions.

Customers are responsible for monitoring tracking information and responding to carrier communications.

Where delivery cannot be completed, the carrier may:

·      make another delivery attempt;

·      leave the parcel at an authorised safe location;

·      deliver it to a neighbour where permitted;

·      redirect it to a collection point;

·      return it to the fulfilment centre.

Carrier procedures vary according to destination, postcode and shipping service.

Dr. Dermaluci Lab cannot guarantee a specific delivery attempt, safe location, collection point or delivery time unless that service was expressly offered and selected at checkout.

10. REFUSED, UNCOLLECTED OR UNDELIVERABLE PARCELS

A parcel may be returned to the fulfilment centre where:

·      delivery is refused;

·      the parcel is not collected within the carrier’s holding period;

·      the address is incomplete or incorrect;

·      the recipient cannot be contacted;

·      delivery repeatedly fails for reasons attributable to the recipient;

·      lawfully payable and properly disclosed import charges are not paid.

Where the delivery failure is attributable to the customer, the actual and reasonable carrier costs resulting from return to sender or re-dispatch may be charged to the customer, where permitted by applicable law.

If re-dispatch is requested, a new shipping charge may apply.

No such charge will be imposed where the delivery failure was caused by Dr. Dermaluci Lab, the fulfilment provider or the carrier.

Refusing a parcel or failing to collect it does not automatically cancel the order. The customer should contact Customer Care promptly to receive the applicable instructions.

11. DELIVERY DELAYS

Delivery estimates may be affected by circumstances including:

·      high seasonal parcel volumes;

·      public holidays;

·      severe weather;

·      carrier-network disruption;

·      industrial action;

·      transport interruptions;

·      customs procedures;

·      security checks;

·      remote-area delivery;

·      incomplete delivery information;

·      circumstances outside our reasonable control.

A delay does not automatically mean that a parcel has been lost.

If the estimated delivery period has passed, contact:

info@dermalucilab.com

and provide the order number and delivery postcode.

We will review the available tracking information and, where appropriate, open an investigation with the carrier.

Where an order is not delivered within the agreed or legally applicable period, the customer retains any remedy available under mandatory consumer law.

12. LOST PARCELS

A parcel may be treated as potentially lost where:

·      the carrier confirms that it has been lost;

·      tracking has stopped for an unusually long period;

·      the carrier cannot locate the parcel after investigation;

·      the parcel has not arrived within a reasonable period after the estimated delivery window.

Where a parcel is confirmed lost before the risk of loss has passed to the customer, Dr. Dermaluci Lab will provide the remedy required by applicable law, which may include:

·      replacement, subject to availability;

·      refund;

·      another legally required remedy.

The customer may be required to provide reasonable information or cooperation during the carrier investigation but will not be required to resolve the carrier claim independently.

13. PARCEL MARKED AS DELIVERED BUT NOT RECEIVED

If tracking shows that a parcel has been delivered but it cannot be located, the customer should:

1.        verify the delivery address shown in the Order Confirmation;

2.        check any safe location identified by the carrier;

3.        check with household members, reception staff or neighbours;

4.        review any available delivery photograph or proof of delivery;

5.        contact the carrier for immediate delivery information;

6.        contact Dr. Dermaluci Lab Customer Care.

Where possible, contact us within seven calendar days of the delivery scan so that available carrier evidence can be preserved.

The seven-day period is operational guidance and does not remove any mandatory legal right.

A carrier delivery scan may be considered as evidence but will not automatically prevent an investigation where the customer credibly disputes receipt.

We may request information reasonably required to investigate the delivery, including confirmation of the address or a declaration of non-receipt.

14. PARCELS DAMAGED DURING DELIVERY

The parcel should be inspected as soon as reasonably possible after delivery.

If the parcel or Products appear:

·      crushed;

·      torn;

·      opened;

·      leaking;

·      broken;

·      incomplete;

·      otherwise damaged during transport,

contact:

info@dermalucilab.com

as soon as possible.

Please retain and photograph, where available:

·      the external parcel;

·      the shipping label;

·      internal protective packaging;

·      the affected Product;

·      visible damage;

·      batch or lot information.

Do not discard the parcel or affected Products until Customer Care confirms that they are no longer required for the carrier or Product investigation.

The customer’s mandatory rights concerning Products damaged before delivery remain unaffected.

15. TAXES, CUSTOMS AND IMPORT CHARGES

Product prices, shipping charges and taxes collected by Dr. Dermaluci Lab are displayed at checkout before the order is submitted.

Where a shipment crosses a customs border, the order may be subject to:

·      import VAT;

·      customs duty;

·      carrier brokerage fees;

·      customs-clearance charges;

·      local handling fees.

Where Dr. Dermaluci Lab collects applicable taxes or duties at checkout, those amounts will be included in the order total.

Where applicable taxes, duties or carrier charges are not collected at checkout, the recipient may be required to pay them directly to the relevant authority or carrier.

Such charges are determined independently by the destination authorities or carrier and are not controlled by Dr. Dermaluci Lab.

United Kingdom orders may be subject to import charges depending on:

·      dispatch location;

·      order value;

·      Product classification;

·      applicable rules when the parcel enters the United Kingdom.

Customers are responsible for ensuring that the Products ordered may lawfully be imported into the delivery destination.

Dr. Dermaluci Lab will not deliberately undervalue a shipment, falsely declare a commercial order as a gift or provide inaccurate customs information at the customer’s request.

16. RISK OF LOSS OR DAMAGE

For consumer orders, risk of loss or damage passes to the customer when the customer, or a third party nominated by the customer other than the carrier, takes physical possession of the Products.

Where the customer independently appoints a carrier that was not offered by Dr. Dermaluci Lab, risk may pass when the Products are handed to that carrier, to the extent permitted by applicable law.

Nothing in this Policy limits the customer’s rights where a Product is:

·      lost before delivery;

·      damaged during transport before risk passes;

·      delivered to the wrong address;

·      otherwise not delivered in accordance with the contract.

17. CHANGES TO THIS POLICY

We may update this Policy prospectively to reflect changes in:

·      shipping destinations;

·      shipping rates;

·      fulfilment operations;

·      carrier services;

·      customs or tax rules;

·      applicable law;

·      business processes.

The updated version will display a revised effective date.

The shipping charge, shipping method and delivery conditions displayed and accepted when the order is placed remain applicable to that order.

A later update will not retrospectively:

·      increase the shipping charge for an accepted order;

·      reduce a delivery right already acquired;

·      replace the selected shipping method with a materially inferior service without the customer’s agreement.

18. CONTACT

For delivery, tracking, address corrections or shipping questions, contact:

Dr. Dermaluci Lab Customer Care
Email: info@dermalucilab.com
Telephone: +1 786 746 0983
Website: www.dermalucilab.com

Please include:

·      your full name;

·      order number;

·      delivery postcode;

·      a clear description of the issue;

·      relevant photographs or tracking information, where applicable.