Last updated: July 13, 2026

This Returns, Refunds & Exchanges Policy applies to purchases made directly through www.dermalucilab.com, operated by Galbraith Teck LLC, trading as Dr. Dermaluci Lab.

This Policy explains:

·      the statutory withdrawal rights available to consumers under applicable law;

·      the additional Dr. Dermaluci Lab 70-Day Money-Back Guarantee;

·      the conditions for returning products;

·      how refunds are calculated and processed;

·      how damaged, defective or incorrect products are handled.

Nothing in this Policy limits any mandatory consumer rights that cannot lawfully be excluded or restricted.

1. BEFORE RETURNING A PRODUCT

Do not send a return to our registered office, to the address shown on the parcel, to a manufacturing facility or to any address found independently online.

Dr. Dermaluci Lab works with several fulfilment and return locations across Europe. The correct return destination depends on the products being returned, the country from which they are being sent and current warehouse availability.

Before sending any product, contact Customer Care at:

info@dermalucilab.com

Please include:

·      your full name;

·      your order number;

·      the products you wish to return;

·      the reason for the return;

·      whether the products have been opened or used;

·      photographs, where relevant to damage, defects or an incorrect delivery.

Customer Care will provide the appropriate return address and any necessary return reference.

Contacting Customer Care for routing instructions does not constitute a request for permission to exercise a statutory right of withdrawal. A clear withdrawal statement sent within the applicable legal period is sufficient to exercise that right.

Products sent to an unauthorised or incorrect location may be refused, returned to the sender or significantly delayed. Dr. Dermaluci Lab is not responsible for additional shipping, redirection or recovery costs resulting from a return sent contrary to the provided instructions.

PART I — EU STATUTORY RIGHT OF WITHDRAWAL

2. 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer residing in the European Union, you generally have the right to withdraw from an online purchase without giving a reason within 14 calendar days.

The withdrawal period begins on the day after:

·      you, or a third party nominated by you other than the carrier, receive the goods;

·      you receive the final product, where products from the same order are delivered separately;

·      you receive the final lot or piece, where a product is delivered in several lots or pieces.

To exercise this right, you must send Dr. Dermaluci Lab a clear statement communicating your decision to withdraw before the 14-day period expires.

You may:

·      email info@dermalucilab.com; or

·      use the Model Withdrawal Form included at the end of this Policy.

Use of the Model Withdrawal Form is optional.

It is sufficient to send the withdrawal notification before the withdrawal period expires.

3. RETURN DEADLINE AFTER WITHDRAWAL

After notifying us of your withdrawal, you must send the eligible products back no later than 14 calendar days from the date on which you communicated your decision to withdraw.

You must first contact Customer Care to obtain the correct European return address.

The return deadline is met if you dispatch the products before the 14-day return period expires.

4. RETURN SHIPPING COSTS

Unless Dr. Dermaluci Lab expressly agrees otherwise, the customer is responsible for the direct cost of returning products under the statutory right of withdrawal.

Dr. Dermaluci Lab does not provide prepaid return labels for ordinary change-of-mind returns.

You must:

·      package the products securely;

·      use an appropriate shipping service;

·      retain the shipping receipt and tracking information;

·      ensure that the parcel contains sufficient information to identify the order.

Cash-on-delivery parcels, postage-due parcels and returns for which Dr. Dermaluci Lab is required to pay an unapproved carrier charge may be refused.

The customer remains responsible for the return parcel until it is delivered to the return location provided by Customer Care. We strongly recommend using a tracked shipping service.

5. CONDITION OF PRODUCTS UNDER THE STATUTORY RIGHT OF WITHDRAWAL

You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning, in a manner comparable to what would normally be permitted in a physical store.

You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for that purpose.

Where permitted by applicable law, the statutory right of withdrawal may not apply to sealed products that:

·      are not suitable for return for genuine health protection or hygiene reasons; and

·      have been unsealed after delivery.

This statutory exception is separate from the voluntary Dr. Dermaluci Lab 70-Day Money-Back Guarantee described below. A product that is no longer eligible for statutory withdrawal may still qualify under the commercial guarantee if all applicable guarantee conditions are satisfied.

6. REFUND UNDER THE STATUTORY RIGHT OF WITHDRAWAL

Where a valid statutory withdrawal applies, Dr. Dermaluci Lab will refund:

·      the amount actually paid for the eligible returned products; and

·      where the entire order is withdrawn, the cost of the least expensive standard delivery method offered for that order.

We do not refund:

·      any additional amount paid for express, priority or other upgraded delivery;

·      the value of discount codes or promotional savings;

·      return shipping costs, unless required by applicable law or expressly agreed by us;

·      optional services or charges that are not legally refundable.

For a partial return, the original delivery charge will be refunded only to the extent required by applicable law.

The refund will be issued without undue delay and no later than 14 calendar days after we receive your withdrawal notification. However, we may withhold the refund until:

·      the returned products have been received; or

·      you provide acceptable evidence that the products have been sent back,

whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless another method is expressly agreed with you.

PART II — DR. DERMALUCI LAB 70-DAY MONEY-BACK GUARANTEE

7. ADDITIONAL COMMERCIAL GUARANTEE

In addition to any mandatory statutory rights, Dr. Dermaluci Lab offers a voluntary 70-Day Money-Back Guarantee for eligible products purchased directly from www.dermalucilab.com.

This guarantee allows customers to open and reasonably use an eligible product in order to evaluate it.

The 70-day period begins on the date on which the order is recorded as delivered by the carrier.

Where an order is delivered in multiple parcels, the period applicable to each product begins when that product is delivered.

The guarantee request must be submitted to info@dermalucilab.com before the relevant 70-day period expires.

This commercial guarantee:

·      is additional to statutory consumer rights;

·      does not replace the statutory right of withdrawal;

·      does not replace legal rights concerning defective or non-conforming products;

·      does not reduce any mandatory remedy available under applicable law.

8. WHO MAY USE THE 70-DAY GUARANTEE

The guarantee is available to the original purchaser for personal, non-commercial orders placed directly through www.dermalucilab.com.

You must provide:

·      a valid order number;

·      sufficient information to identify the purchaser and order;

·      the product or products covered by the request;

·      any further information reasonably necessary to process the return.

Products purchased through third-party retailers, marketplaces, distributors or unauthorised sellers must be returned through the original seller and are not covered by this website guarantee.

9. REASONABLE PRODUCT TRIAL

The 70-Day Money-Back Guarantee is intended to allow a genuine and reasonable product evaluation. It is not intended to provide unlimited products, repeated quantities or multiple treatment kits free of charge.

Products must be:

·      used for their intended personal purpose;

·      used substantially in accordance with the instructions supplied;

·      stored and handled appropriately;

·      returned with the remaining product, container and applicable components, as described in this Policy.

For products designed as a defined treatment cycle, the customer may complete one treatment cycle in order to assess the product.

For other consumable products, reasonable use does not ordinarily mean intentionally consuming several identical units or quantities substantially beyond what is necessary to evaluate the product.

Eligibility may be refused under the voluntary guarantee where a product has been:

·      deliberately emptied, destroyed or discarded to avoid returning it;

·      used in a manner materially inconsistent with its instructions;

·      altered, diluted, refilled or combined with other substances;

·      damaged through misuse, negligence or improper storage;

·      contaminated after delivery;

·      used for professional, resale or commercial purposes.

These restrictions do not affect mandatory rights relating to defective, unsafe or non-conforming products.

10. MULTIPLE IDENTICAL PRODUCTS OR KITS

Where an order contains two or more identical products or identical kits, only one unit or one complete kit may be opened and used under the 70-Day Money-Back Guarantee.

All additional identical units must remain:

·      sealed;

·      unused;

·      complete;

·      in resalable condition.

Example:

If an order contains three identical Slimming Pant Pro kits, the customer may open and evaluate one complete kit. The two additional kits must remain sealed and unused.

If several identical units have been opened:

·      no more than one opened unit or kit may qualify under the commercial guarantee;

·      any additional opened identical units may be excluded from the refund;

·      sealed and unused additional units may remain eligible if they are returned in accordance with this Policy.

This limitation does not apply where an additional unit is defective, damaged, incorrect or otherwise covered by mandatory consumer protection law.

11. RETURNING A USED KIT OR TREATMENT SYSTEM

When returning an opened kit or treatment system under the 70-Day Money-Back Guarantee, the customer must return all physical components that remain available, including, where applicable:

·      the reusable treatment pant or other reusable textile component;

·      the oil bottle or cosmetic container, whether partially used or empty;

·      all unused sachets, refills or treatment doses;

·      all unused disposable components;

·      reusable accessories;

·      product containers and primary packaging;

·      the original outer packaging, where reasonably available;

·      all other components supplied as part of the kit that remain in the customer’s possession.

The absence of the original outer cardboard box alone will not automatically invalidate an otherwise eligible guarantee claim.

However, failure to return reusable components, unused treatment products, accessories or other material components may result in the return being rejected or the refund being limited to reflect what was actually returned, to the extent permitted by law.

The customer must not deliberately discard components after deciding to request a refund.

12. RETURN DEADLINE UNDER THE 70-DAY GUARANTEE

After Customer Care provides the correct return address and return instructions, the customer must dispatch the return within 14 calendar days.

If the return is not dispatched within that period, Dr. Dermaluci Lab may close the commercial guarantee request unless:

·      Customer Care has agreed to an extension in writing; or

·      mandatory law requires a different result.

Submitting a request within 70 days does not create an unlimited period in which to send the product back.

13. COSTS UNDER THE 70-DAY GUARANTEE

The customer is responsible for all return shipping costs under the voluntary 70-Day Money-Back Guarantee.

Dr. Dermaluci Lab does not reimburse:

·      the original outbound shipping charge;

·      express, priority or upgraded delivery charges;

·      return shipping costs;

·      packaging costs;

·      customs charges or carrier fees incurred on an incorrectly routed return;

·      currency conversion charges or fees imposed independently by the customer’s bank or payment provider.

Where the original order qualified for free shipping, free shipping has no cash value and does not create an additional refundable amount.

These rules apply to the voluntary commercial guarantee and do not override any different reimbursement required under the EU statutory right of withdrawal or applicable laws concerning defective or incorrect products.

PART III — REFUND CALCULATION

14. DISCOUNTS, PROMOTIONS AND BUNDLE SAVINGS

Refunds are based on the net amount actually paid for the eligible returned product, as recorded in the original order after the application of:

·      promotional codes;

·      automatic discounts;

·      bundle or multi-buy savings;

·      sale pricing;

·      loyalty rewards;

·      store credit;

·      gift cards;

·      any other price reduction.

Discounts and promotional savings:

·      have no independent cash value;

·      are not refunded separately;

·      are not converted into money;

·      are not automatically reissued or reactivated after a return.

The difference between the product’s regular retail price and the amount actually paid is not refundable.

Where a discount was allocated across several products in the Shopify order, the refund will be based on the discounted amount allocated to the returned product in the original transaction.

Products retained by the customer will not ordinarily be retrospectively repriced at full retail price solely because another product is returned.

Products supplied free of charge do not have an individual refundable cash value.

15. STORE CREDIT AND GIFT CARD PAYMENTS

Where an eligible purchase was paid wholly or partly using store credit or a gift card, the corresponding portion of the refund may be returned to the same store-credit or gift-card balance.

Store credit and gift cards are not redeemable for cash except where required by applicable law.

16. REFUND METHOD AND PROCESSING

Refunds are issued to the original payment method wherever reasonably possible.

Where more than one payment method was used, the refund may be divided between those payment methods in accordance with the original transaction.

For returns under the 70-Day Money-Back Guarantee, refunds will normally be processed within 14 calendar days after the returned products are received and eligibility has been verified.

After Dr. Dermaluci Lab issues the refund, the time required for the amount to appear in the customer’s account is controlled by the bank, card issuer or payment provider and may vary.

Refunds are processed in the currency used for the original transaction. Dr. Dermaluci Lab is not responsible for differences caused by exchange-rate movements or independent payment-provider charges.

PART IV — EXCHANGES

17. NO DIRECT PREFERENCE EXCHANGES

Dr. Dermaluci Lab does not process direct exchanges for reasons such as:

·      choosing another product;

·      changing a kit size;

·      changing a quantity;

·      preferring another formula;

·      replacing an unwanted but otherwise correct product.

To obtain another product:

1.        return the eligible product in accordance with this Policy;

2.        receive the applicable refund;

3.        place a new order for the preferred product.

The new order is a separate transaction and is subject to:

·      the price available when the new order is placed;

·      current stock availability;

·      current shipping charges;

·      current promotions and discount conditions.

An expired or previously used discount code will not automatically be transferred to the new order.

Incorrect, damaged, defective or non-conforming products are handled under Section 19 and are not treated as preference exchanges.

PART V — RETURN PACKAGING AND INSPECTION

18. PACKAGING THE RETURN

The customer must take reasonable care when packaging returned products.

The parcel should include:

·      the returned products and required components;

·      the order number;

·      the customer’s name and email address;

·      any return reference supplied by Customer Care.

Products should be packed in a manner that prevents leakage, breakage, contamination or damage during transport.

Dr. Dermaluci Lab may document and inspect the contents and condition of returned products after receipt.

If the returned parcel:

·      contains a different product;

·      is missing material components;

·      has been intentionally altered;

·      contains counterfeit or substituted goods;

·      is empty or materially inconsistent with the return request;

·      cannot be linked to a valid order,

Customer Care may request additional information and may reject the voluntary guarantee claim.

PART VI — DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

19. PRODUCTS DAMAGED IN TRANSIT, DEFECTIVE OR INCORRECT

If you receive a product that is:

·      damaged during delivery;

·      leaking or broken;

·      defective;

·      materially different from what was ordered;

·      missing a paid component;

·      otherwise non-conforming,

contact info@dermalucilab.com as soon as reasonably possible.

For transit damage, contacting us preferably within seven calendar days helps us investigate the matter with the carrier. Failure to contact us within seven days does not remove any mandatory legal rights.

Please provide, where available:

·      the order number;

·      photographs of the shipping parcel;

·      photographs of the shipping label;

·      photographs or video showing the affected product;

·      the product name;

·      the batch or lot number;

·      a description of the issue.

Do not dispose of the product, packaging or affected components unless Customer Care instructs you to do so.

Depending on the circumstances and applicable law, Dr. Dermaluci Lab may provide an appropriate remedy such as:

·      replacement;

·      refund;

·      price reduction;

·      another legally required remedy.

Where a return is reasonably required because the product is defective, damaged, incorrect or non-conforming, Dr. Dermaluci Lab will bear the necessary return cost or provide appropriate return instructions, as required by applicable law.

Nothing in this Policy limits the legal guarantee of conformity or any other mandatory remedy available to the consumer.

20. PRODUCT REACTIONS OR SAFETY CONCERNS

If you experience an unexpected or significant reaction:

·      stop using the product;

·      seek appropriate medical assistance where necessary;

·      contact Customer Care at info@dermalucilab.com.

Please provide, where possible:

·      the product name;

·      order number;

·      batch or lot number;

·      date of first use;

·      description and timing of the reaction;

·      photographs, where appropriate and safe to provide;

·      information about how the product was used.

An individual sensitivity or intolerance does not automatically establish that a product is defective. However, the customer may still have rights under the 70-Day Money-Back Guarantee or applicable consumer law.

Serious or urgent symptoms should be addressed through an appropriate healthcare or emergency service and not solely through Customer Care.

PART VII — CANCELLED, REFUSED AND UNDELIVERABLE ORDERS

21. ORDER CANCELLATIONS BEFORE DISPATCH

If you wish to cancel an order before it is dispatched, contact info@dermalucilab.com immediately.

We will make reasonable efforts to stop the order, but cancellation cannot be guaranteed once fulfilment or shipping has begun.

If the order has already been dispatched, it must be handled under the applicable return procedure.

22. REFUSING DELIVERY

Refusing a parcel or failing to collect it does not by itself constitute a clear notice of withdrawal.

You should contact Customer Care separately to communicate your decision and obtain instructions.

Where a parcel is returned because:

·      delivery was refused;

·      the customer failed to collect it;

·      an incorrect or incomplete address was supplied;

·      the carrier could not complete delivery for reasons attributable to the customer,

any actual and reasonable carrier return charges may be deducted from the refund where permitted by applicable law.

No deduction will be made where the delivery failure was caused by Dr. Dermaluci Lab, the fulfilment provider or the carrier and is not attributable to the customer.

PART VIII — PREVENTION OF FRAUD AND GUARANTEE ABUSE

23. MISUSE OF THE COMMERCIAL GUARANTEE

Dr. Dermaluci Lab may investigate and reject a claim under the voluntary 70-Day Money-Back Guarantee where there is objective evidence of fraud, misrepresentation or material misuse, including:

·      opening multiple identical units contrary to Section 10;

·      returning substituted, counterfeit or unrelated products;

·      intentionally damaging or emptying products;

·      falsifying proof of purchase, delivery or return;

·      making coordinated or repeated claims intended to obtain products without payment;

·      purchasing products primarily for resale or commercial use;

·      submitting a claim for products not purchased from www.dermalucilab.com;

·      materially misrepresenting the contents or condition of a return;

·      failing to return reusable or material kit components.

Any decision to reject a voluntary guarantee claim will be based on the available evidence and the specific circumstances of the return.

This Section applies only to the voluntary commercial guarantee. It does not remove or limit statutory rights available for legitimate defective, incorrect or non-conforming products or any other mandatory consumer protection.

PART IX — GENERAL PROVISIONS

24. PURCHASES FROM OTHER SELLERS

This Policy applies only to orders placed directly through www.dermalucilab.com.

For products purchased from another retailer, distributor, marketplace or sales platform, contact the seller from whom the product was purchased.

That seller’s return process and the mandatory law applicable to that transaction will apply.

25. VERSION APPLICABLE TO YOUR ORDER

The commercial return and guarantee terms displayed and communicated at the time of purchase apply to that order.

Future updates to this Policy will not retroactively reduce rights already granted in connection with an earlier purchase.

Changes may apply to orders placed after the updated Policy becomes effective.

26. MANDATORY CONSUMER RIGHTS

This Policy is intended to operate alongside applicable consumer protection law.

If any provision conflicts with a mandatory right that cannot legally be excluded, the mandatory right will prevail, and the remaining provisions of this Policy will continue to apply to the extent permitted by law.

27. CONTACT

For withdrawal notices, return requests, damaged products, guarantee claims or refund questions, contact:

Dr. Dermaluci Lab Customer Care
Email: info@dermalucilab.com
Website: www.dermalucilab.com

Do not send products to a company registration address, manufacturing location or address found online. Customer Care will provide the correct return warehouse address for your specific return.

MODEL WITHDRAWAL FORM

Complete and send this form only if you wish to withdraw from the contract. You may also send any other clear withdrawal statement by email.

To:
Dr. Dermaluci Lab / Galbraith Teck LLC
Email: info@dermalucilab.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Product(s):
________________________________________

Order number:
________________________________________

Ordered on:
________________________________________

Received on:
________________________________________

Consumer’s full name:
________________________________________

Consumer’s address:
________________________________________

Consumer’s email address:
________________________________________

Signature of consumer:
Required only if this form is submitted on paper.

Date:
________________________________________